Common Errors

•Error -6604

•Error- 6622

•Error -6623

•Error -6624

•Winsock Virtual Circuit errors

•Extreme spikes in lagging

 

Description

These errors can occur when entrée is trying to communicate with the database on your server and something interrupts that communication. This can happen when a workstation has lost its network connection to the server or has such a poor connection, that it cannot properly communicate with the server.

 

Since these are network errors, they are generally not something we can assist with. There are  many different reasons why a network gets these types of errors. For a more detailed list of  factors related to network errors please view the Network Problems section.

 

Solutions

These errors are a result of something interfering with entrée’s communication back to the server so we do not have the ability to correct it. If they continue to happen get your IT Department involved to investigate possible causes.

 

These are some suggestions to try and get around these errors when they pop up. Follow the steps in the order they are listed.

 

1.Completely close entrée on the workstation having the problem. Have the user log back into the system and perform the same task.

2.If the error persists, we recommend restarting the workstation, have the user log back into entrée and try the task again.

3.Whatever the user is trying to do on the workstation, have them try that same task on a different workstation to see if they are getting the same error.

•If they do not get the same error this tells us it is an issue with the original workstation.  

•If you are experiencing this problem on all of your workstations, this tells us it is an issue with your server or network router/switch.  

•If this is an issue with just one workstation, we recommend stopping at this point and investigate this workstation further. Check to see if it is having connection issues to the network, hardware failure, etc.

4.If you are having the problem on all your workstations, try restarting your server. Then try the same tasks again on your workstations.

5.Try restarting your network router/switch that controls the network communications for these computers and try the task again.

6.Please reference the Network Problems section which will contain some additional suggestions of areas to look when the failure is happening to one workstation or multiple workstations.