When creating a credit memo entrée will allow you to apply the credit directly to an existing invoice.

 

 

•The Apply to Invoice control is located just to the left of the edit mode control, above the line item grid.

 

•Enter the invoice number to apply the credit memo to in the Apply to Invoice field. If you do not know the invoice number click the search button to open the Invoice Search Screen.

 

 

•Once you have selected the invoice make enter the item in the grid and make your selections.

 

•Once the item grid information has been entered click OK.  

 

•If it was applied to an invoice the Apply To Credit Memo message will display. Click Yes to continue and print.

 

 

Restrictions

When entering an invoice number in the Apply to Invoice field you must comply with the following restrictions.

 

•The Bill To and Ship To customer numbers of the credit memo must match the invoice you are applying the credit memo to.

 

•The invoice you are applying the credit memo to must be printed.

 

•The invoice you are applying to cannot be a credit memo.

 

•The invoice you are applying to must exist in the accounts receivable file.

 

•The invoice you are applying to cannot have a balance of 0.00.

 

If you enter an invoice number that does not comply with these conditions you will receive an Invalid Invoice Number message. If this happens click the OK button to return to the credit memo window and select a different invoice number to apply the credit memo to.

 

Overpayments

If the total of the credit memo exceeds the balance remaining of the invoice you are applying to...

 

•entrée will pay off the invoice in full.

 

•The balance of the credit memo will be left unapplied in the accounts receivable file.

 

•The unapplied portion of the credit memo can be manually applied using the entrée Cash Receipts system.