NECS PARTNERS
Emergency Support at NECS
When every minute matters, we're here for you.
NECS provides First Priority 24/7/365 technical support for our valued customers, including weekends and holidays, to help keep your operation running.
Real people. Real support. Real results.
NECS PARTNERS
Emergency Support
at NECS
When every minute matters, we're here for you.
NECS provides First Priority 24/7/365 technical support for our valued customers, including weekends and holidays, to help keep your operation running.
Real people. Real support. Real results.
Support options
How to Access Emergency Support
NECS customers have the following options to reach our emergency support:
First Priority 24/7/365
Support Members
Your Plan
Active
Already enrolled?
Customers already signed up for First Priority 24/7/365 Support should simply call the special after hours phone number they received when you signed up for this service. Calling this number will connect you to the technical support representative on duty.
One-Time Emergency
Support Call
$650
Per after hours support call
Customers current on Software Maintenance, but not on First Priority Support and needing Emergency After Hours Support, will need to pay a one-time fee of $650 which is good for ONE after hours support call. This fee must be paid with a credit card.
Need Help During Business Hours?
For general support, training, or account questions,
please visit our Support page.
Important Information
- After Hours support is for Emergencies only.
-
The technician on call will make every effort to resolve your issue at the time of your call. However, sometimes an issue may require attention from a program developer.
In this situation, the tech on call will make this decision after they have exhausted all of their options. The tech will then bring the issue to the program developer first thing the following business day
Part of the
NECS Connected Platform
A more connected way to run your business
