Every customer can optionally have a hot message defined for their account. A hot message is a means of presenting pertinent information regarding the customer to the order entry staff whenever an invoice, credit memo, sales order, or quote is created or edited. Hot messages are meant to convey important information that the order entry staff may forget. This could include such things as the customer's item preferences, remarks about their accounts receivable status, or even the best or worst time to call for the order.

 

Adding / Editing the Hot Messages

1.Click the Hot Message tab. This will open the edit dialog.

 

2.Modify the text in the Message Area. Text can contain a message up to 500 characters.
3.Optionally adjust the Minimum message display time (seconds) value. This value represents a delay in the invoicing process, in which the user must wait before the message can be acknowledged.

 

This feature is to prevent users from closing the hot message before actually reading it's contents.

 

4.Hit the Tab key when complete the Hot Message edit.

 

 

5.    Then click the Apply button to save the changes.

 

You may optionally specify a delay time between 0 to 99 seconds. When the hot message is displayed, the user will be unable to click the Close button for the specified number of seconds.

 

 

•A Hot Message may be removed by clearing all of the text in the message area.