Program Errors & Messages

•File Access Denied: This error can occur when first trying to login to entrée on a computer. The cause, entrée is being denied access to the entrée error log folder located in "C:\ProgramData\NECS"

Solution: This can easily be corrected by granting "Everyone" permissions to the "C:\ProgramData\NECS" folder on that workstation. For instructions on how to do this, click here.

 

•Access Violation errors: These errors can happen randomly when performing tasks in entrée. These are some common causes of access violation errors.

1.Incorrect permissions on a user’s Windows account.

2.When anti-virus software is blocking certain program files from being used.

3.entrée is trying to use a program file that is already in use by a different program.

4.Some other factor has caused an access violation when entrée is unable to access a program file.

 

Solution: These errors happen randomly and are caused by factors outside of entrée. We do not have any way of correcting or preventing these errors from happening. Usually restarting entrée or restarting that computer workstation will get you past this error.

 

•Entry Point Not Found: This error is commonly seen when an entrée program file has been deleted from the computer it runs on. This can sometimes happen from anti-virus software thinking the program files were a threat and removed them from the computer.

 

Solution: You can usually get around this error by uninstalling entrée through the control panel and reinstalling it using the WSSetup.exe file that should already be shared out on your server and available to access from each workstation. You will need to find your server on the network and located the shared folder. When NECS creates this folder for you, we typical title it "NECS_SHARED" but your IT people may have titled it something different.

 

•Database Connection Failed: There are two possible reasons for this error message.

1.Your workstation physically cannot connect to the database IP address of your server.

2.The entrée database IP address has changed and was not updated in the system.

 

Solution: This is something we generally cannot assist but it can be broken down into two scenarios.

 

a.The first scenario is when your server’s database IP address has changed, in which case you will click "Edit Connection" and enter in the new IP address so entrée can establish the connection.  

 

b.The second scenario is when your server’s database IP address has not changed. You can click "Edit Connection" and click "Test Connection" to see if it is able to reestablish a connection generally that will fail. We recommend restarting the workstation, try again, and if that continues to fail, contact your IT department.

 

•Maximum Licenses Exceeded:This message occurs when you have the maximum licenses being used for what your company has purchased for entrée and you are trying to exceed that limit.

 

Solution: If you are getting this message, it either means that you have legitimately exceeded your entrée license count because you’re trying to log too many people into entrée, or your server is holding an old user connection open to the database.

 

The quickest, and safest way around this, is to get everyone out of entrée and restart your server. This will terminate all connections and lock files that are being made to your entrée database.

 

When your server is back online, please have your employees try to log back into entrée and you should be able to use all of your entrée licenses now. We cannot control your server holding these old connections open so this is currently the only solution for this.