Q1.  Can I change my order after its submitted? 

 

A1.  Once you have clicked the Complete Order button you can not change your order without contacting our customer service department directly by phone or email.

      If your order has a status of “Open” in the Orders section of the My Account page, click the Edit Order icon to make your changes and then complete your order.

 

 

Q2.  How will I know if you received my order?

 

A2.  We will send an email notification showing receipt of your order to your email address. This email     will contain the details of your order and an order number.

 

 

Q3.  Do I have to click the “Complete Order” button when I am ready to check out?

 

A3.  Yes, you do have to click the Complete Order button to check out. When you click this button it transmits your order to our main computer system for processing.

 

 

Q4.  What if I don't have time to finish my order in one sitting? Can I place items in my cart and checkout later?

 

A4. You do not have to complete and submit your order in one sitting. If you need to continue working on your order at a later time, it is OK to sign out. The items in your shopping cart will automatically be saved for you in an order with a status of “Open” in the Orders section of your My Account page.  When you sign in later go to the Orders section of the My Account page, click the Edit Order icon and your shopping cart will be restored then you can complete your order.

 

 

Q5.  Doesn't it take a long time to place an order?

 

A5. No, the system was designed to speed you through the ordering process. For example, your Standard Order page contains all the items you regularly purchase. Go to Standard Order and adjust the quantities, check the Specials page for any bargains, select a delivery date, click the Complete Order button in the shopping cart and you are done!

 

 

Q6.  How do I change the information displayed in my Standard Order with Order Guides?

 

A6. By creating and using “Order Guides” you provide targeted lists of products to be viewed in the Standard Order page. These Order Guides are displayed in the Guides drop down menu. See the Order Guides chapter for more detailed information.

 

 

Q7.  What if I receive my order and realize that I ordered the wrong item or I receive an item I didn't order?

 

A7. Please contact our customer service department by phone or email and we will promptly take care of any problems with your order.

 

 

Q8.  How do I turn off product images?

 

A8. To turn off product images or control the columns viewed in your Standard Order, Quick Entry and Specials pages use the Grid Menu icon.      Just remove the check marks from the box for the columns you do not want to display.

 

 

Q9.  How do I change the layout of the screens?

A9. Use the Grid Menu icon to change the layout of the columns displayed on the screen.

 

 

Q10. I have some suggestions to improve the way the online ordering works. Who should I contact to let them know my thoughts?

 

A10. You can send an email to NECS, Inc., the designer of our software. The email address to use is chris@necs.com. Please reference us as your distributor when writing, and provide as many details as possible.

 

 

Q11.  How do I change my password?

 

A11. To change your password: Click on the My Account tab and click on Account Settings to view that section. In the Password section type your new password in the upper Password box then retype the same password in the Password (Again) box. Click the Update Account button to save your changes.

 

 

Q12. What happens if I forget my password?

 

A12. You have the ability to use an automated process to reset your own password through our website. Just visit our website Customer Login area and click the “Forgot Password” link. The Lost Password Reset section is displayed. Enter your Username and the verification code. This action will trigger an automated email sent to your account email address. This email will contain a temporary password and the link to our password reset web page. Here you will enter your Username, temporary password and your new password. If all your information is correct, your password will be reset in the entrée.NET system.

 

 

Q13. Will you automatically remember my password?

 

A13. No, our system cannot remember your password, but we can reset your password. However, there are Internet browsers that will remember your password for you.

 

 

Q14. Which browser is best for shopping on your website?

 

A14. Our online ordering system will run in many different web browsers;

      Internet Explorer 7 and 8, Mozilla Firefox, Apple Safari and Google Chrome. *