The entrée invoicing system can optionally track each item that was shorted on a customer's order and maintains it as a backordered item. An item is considered to be backordered when the quantity shipped is less than the quantity ordered.

 

•When a new invoice or sales order is created for a customer that has backorder items, the invoicing window will be placed in the Backorder edit mode and each of the backordered items will be displayed in the line item grid. This is to inform the user that the customer has backorder items to be processed.

• Even if the Backorder feature is not enabled here product shortages may still be analyzed by running a Customer Shortage Report.

•If needed backorder items may be purged using the Purge Backorders utility.

 

 

•The only way to remove a backorder item is to fill the backorder or delete the item from the backorder edit mode of the entrée invoicing system.

 

•The Customer Shortage Report includes a very enlightening column titled Sales Lost $, which displays the total dollars in sales lost by not having enough product to fill all of the orders.

•The Backorder Report is a useful tool for seeing all of the items that are on backorder.