Normally the Credit Hold features of entrée will only prevent creating new orders. Orders that were created before the customer was placed on credit hold can be changed without restriction.

 

 

•Enabling this option will prevent any changes from being made to existing invoices, credit memos, sales orders and quotations for customers currently on credit hold, unless a supervisor password is provided.

 

 

If a user has the #28 Allow override of Credit Hold password option is enabled in Miscellaneous system options in the Security Management Utility password options list the user will see a Credit Hold message box. The message will display "This customer has been placed on Credit Hold. Do you wish to proceed with changing this order?". Click Yes to proceed with editing the customer's order.

 

 

•See the Credit Hold Queue Overview section of this guide for more information.