Emergency After Hours Support

NECS provides First Priority 24/7/365 technical support for its valued customers to ensure that you always have the support when you need it.

Our First Priority 24/7/365 plan provides Emergency After Hours Support, including weekends and holidays, with an NECS technical support specialist.

NECS customers have the following options to reach our emergency support:

Option 1: You already signed up for First Priority 24/7/365 Support

• Customers already signed up for First Priority 24/7/365 Support should simply call the special after hours phone number they received when they signed up for this service.  Calling this number will connect you to the technical support representative on duty.
  
  
  

Option 2: You are an existing Software Maintenance customer, $250 Signup Fee

• • Customers current on Software Maintenance, but not on First Priority Support and needing Emergency After Hours Support, will need to pay a one-time signup fee of $250. This fee must be paid with a credit card.
• • You will also receive a pro-rated invoice for the remainder of the current quarters First Priority Support charges which will be due ASAP.
• • By choosing this option you are agreeing to adding First Priority Support to your Software Maintenance Agreement

Click Here To Choose This Option >>

Option 3: You are no longer a Software Maintenance customer, $500 Signup Fee

• • Customers current on Software Maintenance, but not on First Priority Support and needing Emergency After Hours Support, will need to pay a one-time signup fee of $500. This fee must be paid with a credit card.
• • You will also receive a pro-rated invoice for the remainder of the current quarters First Priority Support charges which will be due ASAP.
• • You must also sign up for regular Software Maintenance and pay the pro-rated invoice for the remainder of the current quarters Software Maintenance.
• • You must also pay any past due amounts.
• • By choosing this option you are agreeing to adding First Priority Support to your Software Maintenance Agreement

Click Here To Choose This Option >>